This privacy policy explains in general terms which personal data may be processed within this platform, why that happens, and which rights data subjects have. The organisation using the platform remains responsible for the cases and data it enters or has processed.
Which data do we process?
Depending on how the platform is used, this may include:
- contact details, such as name, address, email address and phone number;
- case data, communication, documents, notes and status information;
- staff user data, including login and profile details;
- technical data, such as IP address, browser information, error reports and audit logs;
- preferences, such as language, theme and notification settings.
What do we use data for?
Personal data is only processed for purposes that fit the platform, such as:
- managing and handling cases;
- showing data in the staff workspace and any external portals;
- recording communication, actions and audit information;
- security, access control, support and error analysis;
- complying with legal obligations and legitimate business interests.
Sharing with third relations
Data is not sold. It may be shared with service providers needed for hosting, security, email, logging, backups or technical support. Appropriate agreements are made with relations that process data on behalf of the responsible organisation.
Retention periods
Data is not kept longer than necessary for the purpose for which it was collected, unless a legal retention obligation, ongoing case, dispute or security reason requires a longer retention period. The responsible organisation determines the retention periods for its cases.
Security
Technical and organisational measures are taken to protect personal data against loss, misuse and unauthorised access. This includes access control, logging, encrypted connections and limiting access to staff or systems that need the data.
Rights of data subjects
Depending on the situation, data subjects may request access, correction, deletion, restriction of processing, data portability or object to processing. Requests about case data can be submitted to the organisation managing the case.
Cookies and local storage
The platform uses necessary cookies and local storage for sessions, security, language choice, theme settings and remembering user preferences. These functions are needed for the application to work properly and securely.
Contact
For questions about this privacy policy or the processing of personal data, contact the organisation that provides the platform to you or manages the relevant case.